How to order
How does the online estimator work?
3D PRINTING DESIGN GUIDE
SHEET METAL DESIGN GUIDE
INVOICING AND PAYMENTS
SHIPMENTS
What is the procedure for placing an order on Niuo?
Ordering on Niuo is simple and fast. Our platform is designed to accommodate everything from rapid prototyping needs to structured industrial production.
You can choose between two operating modes:
Instant Automatic Quoting
(Available for MJF and FDM 3D printing, and Thermoformed products)
Upload your 3D file directly to the platform, then select your material, finish, quantity, and delivery lead times. The system will generate a custom quote in real-time. Once confirmed, you can complete your order in just a few clicks and monitor its progress directly from your personal dashboard.
Request for Quotation (RFQ)
For the following services, the RFQ mode is active to provide a personalized technical evaluation:
- CNC machining
- Welded assemblies
- Sheet metal processing
- Injection molding
Simply upload your project files and specify materials, quantities, finishes, and technical requirements. Our team will analyze your request and send a detailed, tailor-made quotation shortly.
How to get an instant quote on the platform?
Obtaining a quote on Niuo is a fast and entirely digital process. Follow these steps to generate an instant online quotation:
1. Select your service and upload files
Find the required technology from the home page or your personal dashboard.
- For 3D printing (MJF or FDM): Click on “Online Quote” and then “Upload your 3D model” (supported formats: .STEP, .STP, or .STL) to view the interactive preview.
- For Thermoformed products: Click on “Upload your model.” You can upload individual files or a .ZIP archive (up to 500 pieces) directly into the “Upload file” area, or use the external transfer system for larger volumes.
2. Configure technical specifications
Customize your order parameters in the configuration column:
- Materials and finishes: For 3D printing, select options from the menu (e.g., PA 12 HP, TPU, Vapor Smoothing). For thermoforming, specify the number of models uploaded in the archive.
- Scale and requirements: Set the metric converter and confirm the checkboxes regarding tolerances or minimum thicknesses.
3. Define quantity and delivery times
Manage volumes and timelines using the dynamic table:
- Quantity: Select a predefined tier or enter a numerical value. Please note: if you enter a quantity manually, you must click on “Choose a custom quantity” to update the calculation.
- Shipping: Choose between U-Rapid, Business, or Long plans based on your delivery urgency.
- For Thermoformed products: The number of models must be entered manually only when using an external transfer system; with a ZIP archive, the system will automatically calculate the number of models.
4. Notes and confirmation
Add any specific instructions in the “Designer notes” field and click on “Complete your quote”. After entering your billing details, the system will assign a unique number to your quote (e.g., #5269 or #5271), which will remain available for consultation and PDF download in your Personal Area.
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Watch our video tutorials:
How can I submit a Request for Quotation (RFQ)?
For industrial processes that require in-depth technical analysis and a tailor-made evaluation, Niuo provides a dedicated RFQ (Request for Quotation) system.
Services included in RFQ mode
You can request a personalized quote via email for the following services:
- CNC machining
- Welded assemblies
- Sheet metal processing
- Injection molding
- Typography & Packaging
Submission Procedure
To allow our technical team to accurately analyze your project, please ensure your email includes the following elements:
- Project files: Attach 3D models in .STEP or .STP format. For CNC machining or sheet metal processing, it is recommended to also attach a 2D technical drawing, if available.
- Material specifications: Clearly indicate the type of material required for production.
- Quantity: Specify the number of pieces for each model or the planned production lots.
- Surface finishes: Indicate if specific treatments such as anodizing, painting, or galvanizing are required.
- Additional technical requirements: Report any required certifications or specific tolerances necessary.
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Can I order materials that are not present?
No, unfortunately it is not possible
We only make materials available that have been tested for a long time in order to give you the assurance of the best possible result. Nonetheless, we often add new materials and if you want to be informed promptly you have 2 options:
- Sign up for the newsletter for a weekly update with material news, offers and discounts. Just enter your email in the space provided at the bottom of all pages of the Niuo3D website.
- Visit the materials page periodically
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What payment methods do you accept?
- Credit cards
- PayPal
- Advance bank transfer
What types of files do you accept and in what format?
- tag. STEP/. STP – Preferred format for CNC, sheet metal, stamping, and assembly machining: Allows for detailed technical analysis of the 3D model.
- tag. STL – Ideal for 3D printing, it is used for automatic quoting and direct production.
- tag. IGES/. IGS, . DXF, . DWG – Compatible to attach specifications of on-demand machining, such as sheet metal cutting.
- .PDF – Useful for attaching technical drawings, dimensional indications or additional notes.
Should the estimate be paid immediately?
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How do I track the status of my order/pre-order?
Just log in to your Niuo account
- Enter your user area and click on your initials at the top right of the screen.
- In the menu that appears by clicking on your initials choose “orders” and the list of your orders will appear arranged in chronological order starting from the most recent.
- You’ll see that each order will show the progress and you have the option to view the details of the order itself.
- The order can be in the following states:
The order statuses are:
- Need review: the order has been received but must be approved, which will happen within 24 hours
- Approved: the order has been reviewed and approved, thus entering the production workflow
- Product: All parts of the order have been produced
- Ready to ship: the order is ready to be entrusted to our logistics partner
- Shipped: the order has been shipped and you can track the shipment through the tracking number you will receive
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Are the shipping dates in the quote real and reliable?
The shipping date displayed on the quote is effective only if the payment (and therefore the completion of the order) takes place on the same working day as the quote itself. Any day of delay in payment will result in the postponement of one day in the date of shipment.
In order for us to meet the shipping date, we recommend that you complete your order and payment on the same day.
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My file won't load. How come?
Usually the reasons are technical, the file may be of the wrong format or exported incorrectly or be opened.
You can learn more about the topic by reading the directions here:
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The quote is binding
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Is there an invoice for my order?
How long does it take to complete an order?
The time required to complete an order can vary from a few minutes to a few hours, depending on the type of processing required and the method chosen.
We’ve optimized the process to be quick, intuitive, and fully digital.
- In the case of automatic quotation, once the parameters have been selected and the payment completed during checkout, the order is considered confirmed and visible in your user area.
- In the case of an RFQ request, the order is considered completed after receiving the personalized quotation (generally valid for 30 days) and making the payment.
In both cases, you will receive confirmation via email and you can track your order directly from your profile.
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Is it possible to specify a custom shipping date based on my preferences?
For orders with MJF technology in Italy, during the quotation phase it is possible to select the desired production time among:
- 8 working days
- 5 working days
- 3 working days
For overseas orders with MJF technology, the available options are:
- 10 working days
- 8 working days
- 5 working days
For all other technologies, the production time will be communicated at the time of quotation.
Shipping will take place at the end of the selected production period. Once you have entrusted your order to the courier, you will automatically receive a confirmation email with the link for real-time tracking.
If you have special needs or specific deadlines to meet, we invite you to contact us in advance to agree on the solution that best suits your needs.
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What is the minimum/maximum quantity of pieces I can order?
At Niuo you can order from a single piece up to thousands of units, depending on your production needs.
Once you’ve uploaded your 3D file or design to the online quoter, you can select from predefined quantities or enter a custom quantity.
Examples by type of processing:
- Sheet metal parts:
Ideal for quantities ranging from single parts to mini-series of 100–250 units, with high accuracy and fast turnaround times. - 3D printed parts:
Productions from 1 to thousands of pieces, even at low costs, with the possibility of obtaining finished or semi-finished components, suitable for both prototyping and small series.
In general, there are no hard limits on the quantity you can order. However, for particularly large or complex orders, our team will contact you to evaluate together timing, costs and operating methods outside the standard platform.
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